DYXnet Customer Self-Service

Delivering a High-Quality User Experience

Get 7×24 Support from our Dedicated Team Anytime

Providing high-quality service to customers has always been our core value. We are gradually introducing self-service customer support, allowing customers to receive instant support and assistance anytime, anywhere, through mobile devices. We have established a WeChat Customer Self-Service Platform and a Self-Service Fault Reporting Platform for users in mainland China. In the future, we will further expand the scope of services and provide more comprehensive self-service customer support.

1. WeChat Customer Self-Service Platform

Service Monitoring

【MPLS customer applicable】

By accessing your company account with your customer ID, you can gain visibility over your company account, where you can monitor your bandwidth utilization on a daily, weekly, monthly, and yearly basis effortlessly in a self-service manner, stay informed about your service details, and easily get in touch with your dedicated customer manager.

Smart Alert

【MPLS customer applicable】

The platform allows you to receive timely service alerts, including network outages and recoveries, keeping you informed every step of the way. You can also take advantage of customisable service notifications and push messages to specific individuals or groups.​

24 x 7 Live Chat

【All Applicable】

You can get assistance from DYXnet's 7x24 support team via WeChat, which offers live chat customer support that handles your service issue immediately.

Watch the video to find out more about WeChat Customer Self-Service Platform

2. Self-Service Fault Reporting Platform

DYXnet’s self-service fault reporting platform is designed to enable customers to report issues quickly and effortlessly. By simply scanning the QR code on their device equipment, customers can report faults within a minute and gain access to our 24/7 technical and customer support anytime.

One Device, One Code

Each device is assigned a unique QR code. With a quick scan using mobile phones, customers can instantly retrieve their account information without manual input, saving time and eliminating the possibility of human errors.

Stay Informed on Progress

Once a fault is successfully reported, customers can conveniently track its progress through the platform using their phone number, ensuring a high level of transparency that customers are always in the loop.