我們提供一流的支援服務
為客戶提供7x24支援，並保證於 30分鐘內完成首個電話跟進/回覆一般查詢 及於60分鐘內第完成二次電話跟進/回覆
客戶約章
我們重視任何能改善我們服務的反饋
我們竭盡所能並不斷努力為客戶提供最佳支援並希望超越您的期望。我們的《客戶約章》概括了我們根據行業標準所訂立的服務承諾。
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We are here to SUPPORT
We provide 7×24 responsive customer support with guaranteed first follow up call≤ 30mins and second call in 60 mins.
We are always EFFICIENT
We look for better and smarter ways to deliver total customer experience.
We look for IMPROVEMENT
We value your feedback and provide incident report within 3 working days after receipt of inquiry and/or fault reported.
We GUARANTEE service level
We provided SLA for our services including commitments on service availability, latency and packet loss rate etc.
